Refund and Returns Policy

Last updated: 29th August, 2026

This Refund and Returns Policy explains the terms on which Decorwoods India Private Limited (“Decorwoods,” “we,” “us,” or “our”) accepts returns, processes refunds, and handles cancellations for orders placed through decorwoods.com.

1. Overview

This Refund, Return, and Cancellation Policy applies to purchases made through decorwoods.com and forms part of our Terms and Conditions. Because our product range includes both ready/stock items and custom-made, made-to-order furniture and modular kitchens, different terms apply depending on the type of product ordered, as set out below.

2. Returns — Ready/Stock Products

For products that are not custom-made, we accept returns within [X] days of delivery, subject to the following conditions:

  • The item is unused, undamaged, and in its original condition and packaging.
  • The return request is accompanied by a valid invoice or proof of purchase.
  • The item is not part of the non-returnable categories listed in Section 9 below.

To initiate a return, please contact us at info@decorwoods.com with your order number and reason for return.

3. Custom-Made and Made-to-Order Products

Products such as modular kitchens, customized furniture, and interior woodwork are manufactured specifically to your chosen specifications, and are therefore generally not eligible for return, refund, or exchange once production has commenced, except where the product is found to be defective or not as per confirmed specifications (see Section 4).

Cancellation of a custom order is permitted only within [X hours/days] of order confirmation, before production begins. If production has already started, any advance payment or deposit may be forfeited in part or in full, to the extent of costs already incurred, as communicated to you at the time of cancellation.

4. Damaged, Defective, or Incorrect Items

  • Please inspect your product(s) at the time of delivery. Report any visible damage, defect, or discrepancy from your order to info@decorwoods.com within [X] hours/days of delivery, along with your order number and photographs of the issue.
  • Please avoid using, installing, or altering a product that appears damaged or defective before reporting it to us, wherever the issue is reasonably identifiable at the time of delivery.
  • Once reported, we will inspect the issue and offer a repair, replacement, or refund, as applicable, at no additional cost to you.

5. Cancellation Before Dispatch

For ready/stock orders that have not yet been dispatched, you may request cancellation by writing to info@decorwoods.com with your order number, and a full refund will be processed to your original payment method. Once an order has been dispatched, our standard return process (Section 2) applies instead.

6. Return Process

  • Contact us at info@decorwoods.com with your order number and reason for return.
  • Once your return request is reviewed and approved, we will share instructions for pickup or return shipping.
  • The returned item will be inspected upon receipt, and you will be notified by email of the approval or rejection of your return.

7. Refunds

  • Approved refunds will be processed to your original payment method within 7 business days of approval.
  • For Cash on Delivery (COD) orders, refunds will be made via bank transfer to the account details you provide.
  • Shipping and/or installation charges already incurred are generally non-refundable, except where the return arises from a defect, damage in transit, or an error on our part.

8. Return Shipping Costs

  • Preference-based returns (e.g., you no longer want the product): return shipping costs are borne by the customer.
  • Defective, damaged-in-transit, or incorrectly shipped items: we will arrange pickup or reimburse reasonable return shipping costs.

9. Non-Returnable Items

The following are not eligible for return or refund, except where defective or not as per confirmed order specifications:

  • Custom-made, made-to-order furniture, modular kitchens, and interior woodwork manufactured to your specifications.
  • Products that have been installed at your premises (unless the installation or product itself is found to be defective).
  • Items without original packaging, tags, or valid proof of purchase.
  • Products damaged due to misuse, normal wear and tear, or unauthorized modification after delivery.

10. Exchanges

We offer exchanges only for items found to be defective or damaged, subject to availability of the same product. Please contact info@decorwoods.com to initiate an exchange request.

11. Sale or Discounted Items

Any product marked as final sale or non-returnable at the time of purchase will not be eligible for return or refund, other than for defects covered under Section 4. Where no such marking is made, standard return terms under Section 2 apply.

12. Warranty Claims

This Policy governs returns, refunds, and cancellations. Claims relating to product warranties are handled separately, as described in our Terms and Conditions. Please contact us at info@decorwoods.com to raise a warranty claim.

13. Governing Law and Jurisdiction

This Policy is governed by the laws of India, including the Consumer Protection Act, 2019 and applicable e-commerce regulations. Any disputes shall be subject to the exclusive jurisdiction of the courts at [City, e.g. Mumbai], Maharashtra, India.

14. Contact Us

For any questions regarding refunds, returns, or cancellations, please contact us at:

Email: info@decorwoods.com

Phone: +91-8080141256 / +91-8879756789