Last updated: 29th August, 2026
Decorwoods India Private Limited (“Decorwoods,” “we,” “us,” or “our”) operates the website decorwoods.com (the “Site”). This Privacy Policy explains what personal data we collect from visitors and customers, how we use it, and the choices and rights available to you, in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and other applicable Indian law.
By using this Site, submitting an enquiry, booking an appointment, or placing an order, you agree to the collection and use of information as described in this Policy.
1. Who We Are
Decorwoods India Private Limited is the data fiduciary responsible for your personal data collected through this Site.
Contact / Grievance Officer:
Name: [Grievance Officer Name]
Email: info@decorwoods.com
Phone: +91-8080141256 / +91-8879756789
2. Personal Data We Collect
We collect personal data only when you voluntarily provide it to us, through the following touchpoints on the Site:
- Appointment/enquiry booking form: When you submit our appointment or enquiry form, we collect your name, phone number, email address, and any project or requirement details you share.
- Online store checkout (WooCommerce): When you place an order, we collect your name, billing and shipping address, phone number, email address, and order details. Payment information is collected and processed directly by our payment gateway provider; we do not store your full card or payment credentials on our servers.
- Newsletter / “Be in Touch” signup: When you subscribe, we collect your first name and email address.
- Contact Us / general enquiries: Name, email, phone number, and the content of your message.
- Automatically collected data: IP address, browser type, device information, and pages visited, collected through cookies and standard web server logs, for security and site-improvement purposes.
- WhatsApp chat: If you contact us via the WhatsApp chat option on the Site, your phone number and message content are received through WhatsApp in accordance with WhatsApp’s own privacy policy.
We do not knowingly collect sensitive personal data (such as financial account numbers, health information, or government ID numbers) through this Site, other than payment details handled directly by our payment gateway.
3. How We Use Your Personal Data
We use the personal data we collect to:
- Respond to your enquiries and appointment/booking requests.
- Process, fulfil, and deliver your orders, including sharing necessary details with our logistics/delivery partners (see our Delivery Policy).
- Send order confirmations, updates, and service-related communication.
- Send newsletters or promotional updates, where you have opted in — you may unsubscribe at any time.
- Improve our website, products, and customer experience.
- Comply with applicable legal, accounting, and regulatory requirements.
- Detect, prevent, and address fraud, security, or technical issues.
We do not use your personal data for any purpose beyond what it was collected for, without seeking your fresh consent, in line with the purpose limitation principle under the DPDP Act.
4. Legal Basis and Consent
Under the DPDP Act, we process your personal data on the basis of your explicit, informed consent, given at the point of data collection (for example, when you tick a consent checkbox on our forms), or where processing is otherwise permitted by law (such as compliance with legal obligations or for specified legitimate uses).
You have the right to withdraw your consent at any time, as easily as you gave it, by writing to us at info@decorwoods.com. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal, and may affect our ability to provide certain services to you (e.g., processing an order already placed).
5. Cookies
Our Site uses cookies and similar tracking technologies to:
- Remember your preferences and cart contents while shopping.
- Understand how visitors use our Site (analytics).
- Support essential site functions such as login and checkout.
You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site, such as the shopping cart.
6. Who We Share Your Data With
We share personal data only where necessary, with:
- Delivery and logistics partners, to fulfil and deliver your orders.
- Payment gateway providers, to process payments securely.
- Service providers who help us operate the Site (e.g., website hosting, email/SMS/WhatsApp communication tools, analytics providers), under confidentiality obligations.
- Government authorities or regulators, where required by applicable law.
We do not sell your personal data to third parties for their own marketing purposes.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy, including for order and warranty records, accounting and tax requirements, and resolving disputes, unless a longer retention period is required or permitted by law. Once no longer required, we take reasonable steps to delete or anonymise your personal data.
8. Your Rights Under the DPDP Act
As a data principal, you have the right to:
- Access a summary of the personal data we hold about you and the processing activities undertaken.
- Correction and updating of inaccurate or incomplete personal data.
- Erasure of personal data that is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
- Withdraw consent at any time.
- Grievance redressal, by contacting our Grievance Officer, and if unresolved, escalate to the Data Protection Board of India as provided under the DPDP Act.
- Nominate another individual to exercise these rights on your behalf in the event of your death or incapacity.
To exercise any of these rights, please write to us at info@decorwoods.com. We will respond within the timeframe prescribed under applicable law.
9. Data Security
We implement reasonable technical and organisational safeguards — including secure hosting, restricted access to personal data, and secure payment processing through our gateway provider — to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Children’s Privacy
This Site is not directed at children, and we do not knowingly collect personal data from individuals who have not attained the age required to provide consent under the DPDP Act. If we become aware that we have inadvertently collected such data, we will take steps to delete it.
11. Third-Party Links and Embedded Content
Our Site may contain links to third-party websites, or embedded content (such as maps or videos), and integrations such as WhatsApp chat. This Privacy Policy does not extend to those third-party services, and we encourage you to review their respective privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this Policy periodically.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
Email: info@decorwoods.com
Phone: +91-8080141256 / +91-8879756789